Privacy Policy
Last updated: 4 September 2026
Otter Chaos Ltd (“Otter Chaos”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, make a booking, attend an event, contact us, or otherwise interact with Otter Chaos.
1. Who we are
Otter Chaos Ltd is the company responsible for processing your personal information.
Company: Otter Chaos Ltd
Company number: 15161860
Registered office: 43 Robson Drive, Hexham, NE46 2HZ
Email: cafe@otterchaos.co.uk
Our café is located at:
Arch 22, Atlantic Road, London, SW9 8HX
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at cafe@otterchaos.co.uk.
2. What personal information we collect
Depending on how you interact with us, we may collect some or all of the following information:
– Your name
– Email address
– Telephone/mobile number
– Booking details, including the date, time and size of your booking
– Event registration or RSVP information
– Information you provide when contacting us
– Payment-related information where necessary to process a payment
– Information contained in correspondence with us
– CCTV images recorded at our café premises
We do not routinely collect sensitive personal information through our website.
3. How we collect your information
We may collect personal information when you:
– Make a table booking
– RSVP to or register for an event
– Contact us by email or telephone
– Make or arrange a payment
– Sign up to receive marketing communications
– Visit our café, where CCTV is in operation
– Otherwise provide information to us voluntarily
Our website currently does not use a contact form. If you wish to contact us, you can do so by email at cafe@otterchaos.co.uk.
4. Table bookings
Table bookings made through our website are processed using DesignMyNight / Access Collins.
When you make a booking, information such as your name, contact details, booking details and any information you provide as part of the booking may be processed by us and by the booking provider.
We use this information to:
– Process and manage your booking
– Contact you about your booking where necessary
– Manage our tables and customer bookings
– Respond to booking-related queries
– Help prevent or manage booking problems
The booking provider may process your information in accordance with its own privacy policy and terms.
5. Events and RSVPs
Some Otter Chaos events may be promoted or managed through third-party services such as Meetup and DesignMyNight.
Where you RSVP or register for an event through one of these services, the relevant platform may collect and process your personal information.
We may be able to see information about people who have registered or RSVP’d for our events. We use this information to help organise and manage the relevant event.
The third-party platform’s own privacy policy will also apply to information it processes directly.
6. Payments
We do not generally take payments directly through our website.
On some occasions, we may send customers a payment link by email or text message. These payment links are provided using services associated with our electronic point-of-sale provider, Epos Now.
Payment card information is processed by the relevant payment service provider. We do not intend to store customers’ full payment card details ourselves.
We may retain information necessary to record and reconcile payments and transactions.
7. Marketing and mailing lists
We may offer customers the opportunity to subscribe to an Otter Chaos mailing list.
If you choose to receive marketing emails, we may use your name and email address to send you information about things such as:
– Otter Chaos events
– Special offers
– New games and activities
– Café news
– Other products, services or activities offered by Otter Chaos
We will only send marketing communications where we have a lawful basis to do so, including consent where required.
Where consent is required, you will be asked to actively opt in. You can withdraw your consent at any time by using the unsubscribe option included in our marketing emails or by contacting us at cafe@otterchaos.co.uk.
We will not sell your email address or marketing information to third parties.
8. CCTV
CCTV operates at our café premises.
CCTV is used for purposes including:
– The safety and security of customers, staff and visitors
– Prevention and detection of crime
– Protection of our premises and property
– Safeguarding
– Supporting our responsibilities under our premises licence
CCTV footage may be viewed by authorised members of Otter Chaos staff and, where appropriate, disclosed to the police, licensing authorities, insurers or other relevant authorities where there is a lawful basis to do so.
CCTV footage is retained for a limited period and automatically overwritten unless it needs to be retained for a specific reason, such as an incident, investigation or legal requirement.
CCTV footage is normally retained for 90 days.
9. Why we use your personal information
We may use personal information for the following purposes:
– Providing and managing our services
– Processing table bookings
– Managing events
– Responding to enquiries
– Processing and recording payments
– Communicating with customers about bookings or events
– Sending marketing communications where permitted
– Maintaining the safety and security of our premises
– Preventing and detecting crime
– Meeting legal, regulatory and licensing obligations
– Maintaining appropriate business records
– Establishing, exercising or defending legal claims
– Improving our services and customer experience
10. Our lawful bases for processing
Depending on the circumstances, we rely on one or more of the following lawful bases under UK data protection law:
Contract – where processing your information is necessary to provide a service you have requested, such as managing a booking.
Legal obligation – where we need to process information to comply with a legal or regulatory requirement.
Legitimate interests – where processing is necessary for our legitimate business interests, provided that these interests are not overridden by your rights and interests.
Consent – where you have given us clear permission to use your information for a specific purpose, such as receiving marketing communications where consent is required.
Where we rely on consent, you can withdraw that consent at any time.
11. Who we share your information with
We may share personal information with third-party organisations where this is necessary to operate our business or provide services to you.
These may include:
– DesignMyNight / Access Collins, for bookings
– Meetup, where relevant to event RSVPs
– Epos Now and relevant payment service providers
– Email or marketing service providers, where you have subscribed to our mailing list
– IT, hosting and software service providers
– Professional advisers, such as accountants or legal advisers
– Insurers
– Law enforcement, licensing authorities or other public authorities where legally required or permitted
We do not sell personal information to third parties.
Where we use third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and data protection arrangements are in place.
12. International transfers
Some of the organisations we use to provide services to you may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
13. How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, unless we are required to retain it for longer by law.
Different information may therefore be retained for different periods.
For example:
– Booking information may be retained for an appropriate period for business administration and record-keeping.
– Financial and transaction records may need to be retained to meet accounting and legal requirements.
– Marketing information will normally be retained until you unsubscribe or we otherwise determine that it is no longer necessary.
– CCTV footage will normally be overwritten after the retention period described above, unless it needs to be retained for a specific reason.
14. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
15. Your rights
Under UK data protection law, you may have rights including:
– The right to be informed about how we use your personal information
– The right to access your personal information
– The right to request correction of inaccurate information
– The right to request deletion of your information in certain circumstances
– The right to restrict processing in certain circumstances
– The right to object to certain processing, including direct marketing
– The right to data portability in certain circumstances
– Rights relating to automated decision-making and profiling, where applicable
You may also withdraw consent where we rely on consent as our lawful basis.
To exercise any of these rights, please contact us at:
We may need to ask you for information to verify your identity before responding to a request.
16. Direct marketing
You can unsubscribe from Otter Chaos marketing emails at any time by using the unsubscribe link contained in the email or by contacting us at cafe@otterchaos.co.uk.
We will respect your marketing preferences and will not continue sending marketing communications where you have validly opted out.
17. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function properly. Other cookies may be used to provide functionality or remember preferences.
We currently do not use Google Analytics, Meta Pixel or similar advertising/analytics technologies.
If we introduce additional cookies or tracking technologies in the future, we will update this Privacy Policy and, where required, provide an appropriate cookie consent mechanism.
18. Third-party websites
Our website may contain links to third-party websites and services, including event and booking platforms such as Meetup and DesignMyNight.
If you follow a link to a third-party website, that organisation’s own privacy policy will apply to information you provide to it.
We are not responsible for the privacy practices of third-party websites.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.
The latest version will be published on our website.
20. Complaints
If you have a concern about how we have used your personal information, please contact us first at:
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Further information about making a complaint can be found on the ICO’s website.
21. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Otter Chaos Ltd
43 Robson Drive
Hexham
NE46 2HZ
Email: cafe@otterchaos.co.uk
Website: www.otterchaos.co.uk